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Information about shipping, return and warranty

Shipping:

  • We ship on Monday and Thursday.
  • If you have placed an order between Monday 12:00 and Thursday 12:00, you will receive your order on Friday.
  • Do you have the order between Thursday 12:00 and Monday 12:00 done then you have your order Tuesday at home.
  • Free shipping in NL from € 150 and worldwide from € 250.

Not satisfied or incorrectly ordered?

  • You can return / exchange your purchase within 14 days of receipt.
  • You register your return / exchange via the following e-mail address (sales@japantrading.eu) and state your order number.
  • You will then receive an RMA form from us by e-mail which you can fill in.
  • You can then to to the post office and get a return label for the shipment of the package (you have to pay the shipping costs yourself).
  • After receipt and inspection, we will proceed with the RMA according to your wishes and the applicable conditions.
  • Warranty conditions: A warranty period of one year applies to the products delivered by us. Damage to the cut is excluded. If you are unsure whether the problem is covered by the warranty, you can always send an email with a picture or description of the product for review. See our terms and conditions

Eligibility for a refund or exchange

  • Returns / exchanges are possible within 14 days after receipt and only if the product has not been used and is returned to us in undamaged original packaging.
  • You are responsible for the return shipment. If a product gets damaged during shipping we cannot accept a a refund or exchange. We will then ship the item back to you and you wil not be eligible for warranty.

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