Information about shipping, return and warranty

Shipping:

Shipping time varies between countries. In practice it will be between three and twenty days for western European countries. For all other countries shipping can take between seven and 30 days or longer depending on the customs procedure and Corona Issues.
We offer free shipping in NL from € 150 and worldwide from € 250. (Standard shipping 7-30 days)
We also offer Express shipping

You can return / exchange your purchase within 14 days of receipt.
You register your return / exchange via the following e-mail address (sales@japantrading.eu) and state your order number.
Please download an fill in the RMA form.
You can then go to the post office and get a return label for the shipment of the package (you have to pay the shipping costs yourself).
After receipt and inspection, we will proceed with the RMA according to your wishes and the applicable conditions.
Warranty conditions: A warranty period of 6 months apply to the products delivered by us. Damage to the edge and discoloration (oxidation and corrosion) of the steel is excluded. If you are unsure whether the problem is covered by the warranty, you can always send an email with a picture or description of the product for review. See our terms and conditions

You can return / exchange your purchase within 14 days of receipt.
You register your return / exchange via the following e-mail address (sales@japantrading.eu) and state your order number.
Please download and fill in the RMA form.
Send the package to the address provided and mention clearly that it is a "return" shipment. This is essential otherwise we are charged with 21% VAT and other customs costs. If we are charged with these costs they will be deducted from your refund.
Shipping costs are payed by the customer. (Insured with track and trace code)
After receipt and inspection, we will proceed with the RMA according to your wishes and the applicable conditions.
In any case we will charge 25 euro administration and handling costs which will be deducted from your refund. If you payed for shipping costs (regular and express) these costs will also be deducted from your refund.
Warranty conditions: A warranty period of 6 months apply to the products delivered by us. Damage to the edge and discoloration (oxidation and corrosion) of the steel is excluded. If you are unsure whether the problem is covered by the warranty, you can always send an email with a picture or description of the product for review. See our terms and conditions

Returns / exchanges are possible within 14 days after receipt and only if the product has not been used and is returned to us in undamaged original packaging.
You are responsible for the return shipment. If a product gets damaged or gets lost during shipping we cannot accept a a refund or exchange. We will then ship the item back to you and you wil not be eligible for warranty. You must arrange insured shipping yourselve.

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DHL Express courier mail within EU
If you would like a faster shipping you can choose the following product, this will ensure a super fast shipping of your products within the EU.

Regular shipping time will be around 3-21 days, with the express courier service…
€ 40,⁰⁰
Shipping costs international (non EU) parcel (non-express)
If you have placed an order but still want to have it delivered to your home adress instead of pick it up it in Hoevelaken you can add this "product" to your shopping cart. If you state your order number when ordering, we will…
€ 25,⁰⁰
DHL eCommerce shipping (EU non-express)
If you would like to use DHL eCommerce within the EU (non-express) you can choose the following product.

Regular shipping time will be around 3-21 days.

Beware: The costs are calculated as additional costs to the standard…
€ 15,⁰⁰
Creditcard payments
Please add this option if you want to use your Creditcard for the payment.