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  • Within Netherlands

    Shipping costs within the Netherlands
    Shipping costs within the Netherlands

    If you have placed an order but still want to have it delivered to an adress in the Netherlands instead of pick it up it in Hoevelaken you can add this "product" to your shopping cart. If you state your order number when ordering,…

    € 6,95
  • Express courier mail
    Express courier mail

    If you would like a faster shipping you can choose the following product, this will ensure a super fast shipping of your products.

    regular shipping time will be around 3-14 days, with the express courier service this will be…

    € 30,00
  • Shipping costs international parcel
    Shipping costs international parcel

    If you have placed an order but still want to have it delivered to your home adress instead of pick it up it in Hoevelaken you can add this "product" to your shopping cart. If you state your order number when ordering, we will…

    € 20,00
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Information about shipping, return and warranty

Shipping:

  • We ship twice a week
  • Shipping time varies between countries. In practice it will be between two and five days for western European countries. For all other countries shipping can take between seven and 30 days or longer depending on the customs procedure.
  • We offer free shipping in NL from € 150 and worldwide from € 250. (Standard shipping 7-30 days)
  • We also offer Express shipping (see below)

Not satisfied or incorrectly ordered?

For EU-27 customers:

  • You can return / exchange your purchase within 14 days of receipt. 
  • You register your return / exchange via the following e-mail address (sales@japantrading.eu) and state your order number.
  • You will then receive an RMA form from us by e-mail which you can fill in.
  • You can then go to the post office and get a return label for the shipment of the package (you have to pay the shipping costs yourself).
  • After receipt and inspection, we will proceed with the RMA according to your wishes and the applicable conditions.
  • Warranty conditions: A warranty period of one year applies to the products delivered by us. Damage to the edge is excluded. If you are unsure whether the problem is covered by the warranty, you can always send an email with a picture or description of the product for review. See our terms and conditions

For non EU-27 customers:

  • You can return / exchange your purchase within 14 days of receipt. 
  • You register your return / exchange via the following e-mail address (sales@japantrading.eu) and state your order number.
  • You will then receive an RMA form from us by e-mail which you can fill in.
  • Send the package to the address provided and mention clearly that it is a "return" shipment. This is essential otherwise we are charged with 21% VAT and other customs costs. If we are charged with these costs they will be deducted from your refund.
  • Shipping costs are payed by the customer. (Insured with track and trace code)
  • After receipt and inspection, we will proceed with the RMA according to your wishes and the applicable conditions.
  • In any case we have to charge 25 euro administration and handling costs which will be deducted from your refund. If you payed for shipping costs (regular and express) these costs will also be deducted from your refund.
  • Warranty conditions: A warranty period of one year applies to the products delivered by us. Damage to the edge is excluded. If you are unsure whether the problem is covered by the warranty, you can always send an email with a picture or description of the product for review. See our terms and conditions

Eligibility for a refund or exchange

  • Returns / exchanges are possible within 14 days after receipt and only if the product has not been used and is returned to us in undamaged original packaging.
  • You are responsible for the return shipment. If a product gets damaged or gets lost during shipping we cannot accept a a refund or exchange. We will then ship the item back to you and you wil not be eligible for warranty. You should arrange insured shipping yourselve.

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Guestbook

  • 21-03-2020 - My knives were packed well and arrived safe. The Matsunagas...  read more
  • 24-02-2020 - Very fast dispatch, made a mistake while ordering and the...  read more
  • 18-12-2019 - Fast shipping, very nice quality knife. I will order again!...  read more
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