Navigation

FAQ

Frequently Asked Questions:

What's your address? Hogebrinkerweg 15-C, 3871 KM Hoevelaken, the Netherlands

Can I come to see and hold the kitchen knives? Yes, that is certainly possible but can only be done by appointment.

Can I pick-up my order? Yes. If you want to pick up your order, please contact us so that we can get it ready. You can also pay your order in cash if you have not yet paid online. Electronic payment is also possible.

When will i receive my order? We ship the order within 1-4 business days. A condition is that you pay online (iDeal or Paypal) and we have the knife in stock. If you transfer the amount manually (bank transfer), it can take one or more days before we have processed the payment. Unfortunately we can not promise 24-hour delivery. We can not take responsibility for late arrival of your order. In any case we aim for a delivery time of 1 to a maximum of 4 working days. For deliveries to Belgium you have to count 1 working day extra due to an extra sorting moment. and for Shipping outside the EU you have to expect a shipping period of 1-3 weeks.

Do I have warranty? Yes, you have 6 months warranty but of course only with regular use. Breakage and damage due to falls or abuse is not covered by the warranty. Because the cutting surface/edge is much thinner than with knives from Germany or France, there is a greater risk of "chipping", take this into account and never place your knife on hard surfaces and avoid "prying" movements. Hard products such as bone, sand, stones, bones and frozen products are disastrous for the delicate edge of a Japanese knife.

Do these knives come directly from Japan? Yes, all our knives are produced in Japan (except for the knives where this is explicitly mentioned) and are delivered directly to us. The scissors and pocket knives are also from Japan. We have some cutting boards produced locally by different wood workshops in Europe.

Do I have a guarantee if my knife is damaged by use? No, with regular use, knives will not be damaged. The breaking of the tip of the knife is a sign that a cutting board has been pushed too hard or that the knife has fallen. We will therefore not deal with damage caused by improper use.

Can the knives in the dishwasher? No, we recommend washing the knives by hand, this is better for the steel and the handles. Knives with a full stainless steel or plastic handle are more resistant to the dishwasher but also for these knives we recommend to wash them by hand.

Can I cancel the order? Yes, if you have not used the product yet, you can use your statutory right of withdrawal within 14 days (only valid for EU citizens). It is essential that you use the model withdrawal form. After completing the model form you can return the shipment (unused and undamaged). You will then be refunded the purchase price excluding the shipping costs to your account within 14 days. The shipping costs you make yourself are for your account.

Do I have to pay VAT? yes. Customers (also international) always pay VAT because of the system of the webshop. If you are entitled to VAT free purchase (for orders outside the EU for example or if you have a valid EU VAT code) you can place the order on the webshop and then choose "pre-transfer" we can then manually remove the VAT and make a VAT free invoice. You can then transfer the amount by bank transfer or Paypal.

Can I make a businees order? Yes, you will receive an invoice with VAT amount for every order. For business purchases by EU companies not established in the Netherlands, we can also invoice without VAT, but we do need a valid VAT number.

Guestbook

No guestbook messages.
New message
© 2012 - 2018 Japanse keukenmessen | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies. Accept More information
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .